About us

About Marsh Zambia

Welcome to Marsh Zambia, the powerful new force in insurance broking and risk management services in the country. Marsh began operations in Zambia through the acquisition of Alexander Forbes in 2012 and the combined resources results in the organization being the preeminent risk mitigation company in Zambia. The company’s history dates back to 1991 when the insurance sector was liberalized and the Alexander Forbes Group of South Africa purchased the company from Lonhro Group of companies. Currently our head office is in Lusaka, located at Kwacha Pension House, on the corner of Tito & Church Roads. We also have a regional office in the city of Kitwe situated in the Copperbelt province. The Copperbelt is the main copper producing area of Zambia and the country’s economic back bone.

With a total staff compliment of 35, we have extensive in house insurance experience and knowledge. In addition to this we have access to Marsh’s respected global industry and specialist practice teams thus enabling us to provide unparalleled solutions for large and complex risks. Our services include risk management, arranging and placement of insurance protection and a truly world class claims service experience. Our client base includes government departments, NGO’s, multinational companies and the SME sector. Our clients benefit from global benchmarking and sector expertise, access to Marsh’s specialist practice teams and the leverage we provide within the insurance industry by virtue of the Marsh brand. Also our constant interaction with the various insurance markets and insurance companies makes us thoroughly familiar with the capabilities of the individual companies and thus adds to the value preposition that we bring to the client.

Our Country

Zambia is a land locked country of about 752,000 square kilometres and a population of just under 14 million people. The country gained independence in 1964. Large scale copper mining is the back bone of the economy, however much economic diversification has taken place in the last decade. Agriculture, manufacturing, tourism and construction of infrastructure all today contribute increasingly towards national output. Per capita income is around $1,800 per year and GDP size is pegged at about $25b.

A politically stable country, Zambia has witnessed peaceful change of governments, presidents and parties during general elections. The country adopted a democratic system of government almost 25 years ago (in 1991). The national assembly consists of  150 members of parliament of which 140 are elected and 10 are nominated. 

Our Main Strengths

In Zambia, Marsh is regarded as the preeminent insurance broker active in all sectors of the economy. Our product bouquet includes life, non-life and employee health & benefit solutions. Our In house expertise and access to Marsh’s global centres of excellence put us in an unrivalled position. 

Our Client Mix

Marsh Zambia has a strong presence in all sectors of the economy. We have a dominant market share in the mining and financial institution sectors. Additionally we cover some of the largest companies operating in the agricultural and livestock industry. Regarding tourism, we have the major hotel chains operating in Zambia as our clients.

Our Local Markets

In last 3-4 years a number of insurance companies have mushroomed in the Zambian market. Currently there are about 23 short term and 11 long term insurance companies in operation. Most companies have majority of local shareholding though the South African players also now have a significant presence. It is reported that more licenses are being issued. In the broking fraternity there are more than 40 players in existence. 

Our Regulators

The insurance & pension industry is regulated by the Pensions & Insurance Authority (PIA).

Our Business Principles and Practices

The Marsh Zambia Terms of Engagement (ToE) (Version 1, June 2013) is based on the Marsh UK ToE, suitably modified to comply with Zambian legal and compliance requirements.

The ToE is introduced by a short Letter of Engagement (LoE) addressing key provisions such as services, remuneration, term/termination and limitation on liability.

Read the key points to note in the Marsh Zambia Terms of Engagement.

Read the full version of the Marsh Zambia Limited Terms of Engagement.

Marsh Contact
J Hyden Mwiya
2nd Floor, Kwacha Pension House, Cnr Tito & Church Roads, Lusaka